Home › Refund Policy
Memo Volt Refund Policy: How the 60-Day Guarantee Works
The guarantee is the seller's, not ours. Here is what to confirm before you order and exactly what to do if you want your money back.
Memo Volt is advertised with a 60-day money-back guarantee. It is issued by the seller, not by this website — we have no access to any order system and cannot process a refund.
Four details decide whether that guarantee is worth anything: when the window starts, whether opened bottles are accepted, who pays return postage, and whether you need a return authorisation first. Confirm all four at checkout.
How to request a refund
Find your order confirmation email
It has your order number and the seller's support contact. Without it, everything below is harder. This is why we suggest saving it the day it arrives.
Contact support inside the window
Do not wait until day 59. Email a few days early so there is room for a reply, and keep a copy of what you sent and when.
Ask for a return authorisation and address
Most sellers require an RMA number before accepting a return. Sending bottles back without one is the most common way refunds get delayed or refused.
Send it back with tracking
Use a tracked service and keep the receipt. Untracked returns that go missing are your problem, not the seller's.
Follow up if you hear nothing
Give it the stated processing time, then chase in writing on the same email thread so the history stays in one place.
Escalate to your card issuer if needed
If a clearly advertised guarantee is not honoured and support stops replying, contact your card issuer about a chargeback. Your emails, screenshots and tracking receipt are the evidence.
The guarantee in a table
| Guarantee length | 60 days, as advertised by the seller |
|---|---|
| Who issues refunds | The seller. Not this website |
| When the window starts | Confirm at checkout — order date or delivery date |
| Opened bottles | Confirm at checkout. Commonly accepted, but verify |
| Return postage | Commonly paid by the buyer. Confirm before ordering |
| Return authorisation | Usually required first. Ask support before shipping anything |
| What to keep | Order confirmation email, checkout screenshot, tracking receipt |
| Our role | None. We cannot access, change or refund any order |
Protecting your own guarantee
Two things worth doing on day one
Put the end date in your calendar. The day the parcel arrives, count forward 60 days and set a reminder for day 50. That gives you ten days of room, which is usually enough.
Decide by week eight. A fair trial of a non-stimulant supplement is six to eight weeks. If you leave the judgement until week nine you have run out of window, which is a bad reason to keep something that is not working.
Refund questions
The seller, not this website. We are an independent review site with no access to any order system. Contact the seller's support team using the details on your order confirmation email.
60 days is what is advertised. Confirm on the checkout page whether the window starts from the order date or the delivery date, because that difference can matter by a week or more.
Usually yes for this kind of offer, including empty ones in many cases. Confirm at checkout, get a return authorisation before shipping anything back, and use a tracked service.
Commonly the buyer. This is one of the four things worth confirming before you order, because on a six-bottle package it is not trivial.
You are generally outside the guarantee. This is why we suggest putting the end date in your calendar the day the parcel arrives, and deciding by week eight rather than week nine.
Keep every email. If you paid by card and the seller does not honour a clearly advertised guarantee, you can raise a chargeback with your card issuer — that is what the order confirmation and screenshots are for.